Terms & Conditions (used on VASE website) If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern VASE’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term “Voluntary Action Surrey East”, “VASE”, “us” or “we” refer to the owner of the website. VASE is a charity working in East Surrey.
The term “you” refers to the user or viewer of our website.

Registered Office
The Community Hub
1st Floor Library Building
14 Gresham Road
Oxted, RH8 0BQ

Charity registered in England and Wales number 1137664.

Changes to these Terms
We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you as a user.

Accessing our Website

Our website is made available free of charge.  VASE adopts the Data Protection Act 2018 (https://www.gov.uk/data-protection )

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted.  Access to our website is permitted on a temporary basis.  We may suspend, withdraw, discontinue or change all or any part of our website without notice.  We will not be liable to you if for any reason our website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our website.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Account Log-Ins and Passwords

If you choose, or you are provided with, a user account, password or any other piece of information as part of our security procedures, you must treat such information as confidential.  You must not disclose it to any third-party.

We have the right to disable any user accounts or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@VASE.org.uk

Use of site information
This website contains information which is owned by or licensed to us. These works are protected by copyright laws and treaties around the world.  As such rights are reserved.  This material includes, but is not limited to, the design, layout, look, appearance and the graphics. Reproduction is prohibited other than in accordance with the copyright.
Users are welcome to view, download and print information for their own personal use.
VASE should be credited if information is reproduced, information must not be reproduced for commercial purposes.
Users may not use our site in any way that is illegal, fraudulent or harmful.

Liability
The content of the pages of this website is for your general information and use only.  It is subject to change without notice.
Neither we nor any third-parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.  You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.  They do not signify that we endorse the website(s).  We have no control over the contents of those sites and accept no responsibility for the content of the lined website(s) or for any loss or damage that may arise from your use of them.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Viruses
We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.  You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.  You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.  By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.  We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Linking to our Website
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our website in any website that is not owned by you.
We reserve the right to withdraw linking permission without notice.

Privacy
All information about a person is processed in accordance with our privacy policy.

Privacy Policy
Voluntary Action Surrey East (“VASE”, “We” or “Us”) is committed to protecting and respecting your privacy.  This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We take seriously the protection of your personal privacy and confidentiality.  All information and personal data will not be used for any unintended purpose and will not accidentally fall into the hands of a third-party.

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data.  We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org/

For the purpose of the EU General Data Protection Regulation and the Data Protection Act 2018 (the “Act”), the data controller is Voluntary Action Surrey East, The Community Hub, 1st Floor Library Building, 14 Gresham Road, Oxted, RH8 0BQ

VASE’s Policy objective
We will process any personal data lawfully, fairly and in a transparent manner in relation to individuals.  Personal data will be collected only for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.  All personal data will be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.  Best efforts will be made to ensure that it is accurate and, where necessary, kept up to date; every reasonable step will be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay.  Personal data will be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest in order to safeguard the rights and freedoms of individuals.  All personal data will be processed in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Security
VASE is committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Information we may collect from you
We may collect and process the following data about you:

• To enable us to provide a voluntary service for the benefit of the public as specified in our governance document;

• To administer membership records;

• To fundraise and promote the interests of the charity;

• To manage our employees and volunteers;

• To maintain our own accounts and records.

We may also collect information that you provide VASE by filling in forms on this website (our site). This would include information provided at the time of registering with our site, subscribing to our services, posting material or requesting further services.  We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that communication.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

We may also collect details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data.

Internet e-mail

Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration.  We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to VASE or any message sent by VASE to you over the Internet.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk.  While all reasonable precautions will be undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third-party antivirus software or similar applications.  We accept no responsibility for third-party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third-party antivirus software or similar applications.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about webpage traffic and improve our website in order to tailor it to customers’ needs.  We only use this information for statistical analysis purposes, it is non-personal and it is subsequently deleted.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer, although this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest.  Once you have used these links to leave our site, however, you should note that we do not have any control over that other website.  We cannot be responsible, therefore, for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.  For detailed information on the cookies we use and the purposes for which we use them see our cookie policy above.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your communication device;

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

• To carry out our obligations arising from any contracts entered into between you and us;

• To allow you to participate in interactive features of our service, when you choose to do so;

• To notify you about changes to our services.

We may also use your data to provide you with information about services in the charitable sector which may be of interest to you.  If you are an existing volunteer or service user, we will only contact you by e-mail with information concerning services similar to those which were the subject of a previous contact.

Disclosure of your information

We may disclose your personal information to a charity/voluntary organisation where you have indicated an interest and agreement for this to be shared.

We may disclose your personal information if we are under a duty to disclose it in order to comply with any legal obligation imposed on VASE, or to protect the rights, property or safety of VASE, its staff, volunteers, service users or others.

Your rights

Under the ACT you have a number of rights with regard to your personal data.

• You have the right to be informed, request from us access to and rectification or erasure of your personal data (the right to be forgotten), the right to restrict processing, object to processing as well as in certain circumstances the right to data portability, from one environment to another.

• If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn.

• You have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the Act with regard to your personal data.

• Although it would not be VASE’s intention to use data in such a manner, you have the right to ask us not to process your personal data for marketing purposes, although we will specifically inform you (before collecting your data) if we intend to use your data for such purposes.  You can also exercise your right to prevent such processing by not sharing your personal data with us.

You can also exercise the right at any time by contacting us at info@VASE.org.uk

Retaining and deleting personal data

Personal data will be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.  Personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving reasons and records management or statistical analysis.

We will hold your personal data on our systems for as long as you are associated with VASE and for as long afterwards as it is in VASE’s legitimate interest to do so or for as long as is necessary to comply with our legal obligations.  We will review your personal data every year to establish whether we are still entitled to process it.  If we decide that we are not entitled to do so, we will stop processing your personal data except that we will retain your personal data in an archived form in order to be able to comply with future legal obligations, if applicable, otherwise it will be deleted.

Accuracy and relevance

We will ensure that any personal data we process is accurate, adequate, relevant and not excessive, given the purpose for which it was obtained.  We will not process personal data obtained for one purpose for any unconnected purpose unless the individual concerned has agreed to this or would otherwise reasonably expect this.

Individuals may ask that we correct inaccurate personal data relating to them.  If you believe that information is inaccurate you should record the fact that the accuracy of the information is disputed and inform the VASE’s Chief Officer: info@VASE.org.uk.

Links to other web sites

This website may contain links to other relevant web sites.  These will typically be served through our charity partners who will also have detailed privacy policies relating directly to their activities.

Clicking on any such sponsored links will send you to the partners’ website through a referral program which may use cookies and will track the number of referrals sent from this website.  This may include the use of cookies which may in turn be saved on your Internet based communication device.  Users should therefore note they click on sponsored external links at their own risk and we cannot be held liable for any implications caused by visiting any external links mentioned.

Contact & Communication with us

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk.  Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have indicated stated and been made you aware of the fact, and where you have given your express permission, we may use your details to send you information about the charity and the sector in general through a mailing list system.

Data Processing

While VASE will be the data controller for any personal information supplied, we will work with selected partners that provide data processing services to us.  Examples of these organisations include our website host, volunteer database system and IT support.  In each case we take steps to ensure our suppliers are GDPR compliant and are only acting as a data processor and not a data controller.  This ensures that our service suppliers cannot make use of any personal data they are holding on behalf of VASE.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt caution before clicking any external web links mentioned throughout this website.

Shortened URLs; URL shortening is a technique used on the web to shorten URLs (Uniform Resource Locators) to something substantially shorter.  This technique is especially used in social media.  Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts.  Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We ensure that VASE and its staff conduct themselves accordingly online.  While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles.  We will never ask for personal details, such as passwords, on social media platforms.  Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms.  You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

Changes to our privacy policy

VASE may update this policy from time to time by publishing a new version on our website and you should check this page occasionally to ensure you are happy with any changes to this policy.  Any changes we may make to our privacy policy in the future will be posted on this page.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@VASE.org.uk